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Frequently Asked Questions

Maintenance

Yes! We are committed to exceptional service. We have professional on-site maintenance during normal business hours & after hours emergency services.

We are here to help! Maintenance requests can be made by contacting the office via phone or email, through the resident portal on our website, or through our mobile app.

Amenities

Our resort style pool is open Memorial Day to Labor Day from 9 am to 10 pm.

Yes, parking is available on-site for our visitors and residents. Attached garage parking is included in monthly market rent. Parking spaces are unassigned and first-come, first-serve.

We are proud to call Residences at the Streets of St Charles pet friendly! Costs include a $350 pet fee for first pet and $200 for second pet. Pet rent is $40 per pet per month. Max 2 pets per home.

We do not have furnished apartments at Residences at the Streets of St Charles but would be more than happy to help you find accommodations with our partner Cort Furniture.

Yes! We offer 3-15 month leases. Once your initial lease comes up for renewal, we offer MTM-15 month leases.

Residences at the Streets of St Charles encourages active lifestyles. Our gym includes treadmills, a recumbant bike, ellipticals, a standing rower, weight benches, yoga mats, medicine balls, muliti-use cable machines, and dumbbells ranging 5-50 lbs.

Admin

We accept both! In order to best accommodate and prepare for your personalized tour, an appointment is recommended, but walk-ins are always welcome.

You can submit your application anytime online or stop by during regular office hours to submit an application in person.

We strive to process all applications in a timely manner. To help us be as efficient as possible, please submit all required documents at the time of your application. Our team works to process all applications within 48 hours.

We accept personal checks, ACH, certified checks or credit cards (additional fees may apply).

$100,000 liability coverage is required. We offer a liability program through Renter's Legal Liability, LLC for $14.50 per month.

Future residents will receive a welcome packet from our team to help you set up utilities.

We offer Charter-Spectrum that is $95 a month. Please contact our Leasing Office for additional information.

Location

The Residences is located above street level retail at the Streets of St. Charles. Just a few steps out of your front door to dining, shopping and entertainment. Some local favorites are Picasso's Coffee, Napoli 3, Mission Taco Joint, Buzzed Bull Creamery, Bar Louie, Tucanos Brazilian Grill, First Watch, AMC Movie Theater, Think Pink Nail Salon, and Riverpointe Shopping Mall.

Students living at the Residences at the Streets of St Charles can attend Lincoln Elementary, Hardin Middle School, St. Charles High School. Please visit https://www.stcharlessd.org/ for more information.

Shnucks grocery store is only minutes away. We also have several boutiques and a gas station next door for anytime you need a quick outfit or snack!

Leasing

To uphold Fair Housing policies, we use the same rental criteria for all applicants which includes a credit check, background check, residential verification, and employment verification. Combined income for the apartment must also reach at least 3x total rent.

Yes! We allow guarantors for guests needing assistance with income qualification only. The guarantor must show their income totals no less than 5x the monthly rental rate (gross). Primary applicant must pass credit screening and be conditional approved. Application fees apply.

We make touring easy with our online tour scheduler, offering in-person, virtual and self-guided tours. Please be prepared to show a government issued photo ID to tour our community.

Didn't find an answer?

Our team is always ready to answer your questions.